- › When will I receive my order?
- › What are the shipping costs?
- › Changes to shipping due to Brexit
- › How do I cancel my order?
- › Do you ship to a P.O. Box?
- › Can I use my discount code with other discounts?
- › Are duties and taxes included in the price?
- › Was my order successful?
- › I haven't received my package - what do I do?
- › My order is a gift, can you remove the invoice from the package?
- › Where are your products shipped from?
- › Can I change my delivery address?
- › My discount code does not work - what should I do?
- › The order is a gift, do you giftwrap?
Need help? Contact us
We always aim to respond in 24 hours but it is possible that it takes more time in certain cases.
At Rosefield we handle customer care enquiries mainly by email, chat or social media. If you wish to be called please leave your phone number and we are happy to give you a call.
You can reach us Monday to Friday: 09:00 - 18:00 CEST