Support
Order & Delivery
Got a question? Please see our FAQ’s below, to find the answer you are looking for.
- › Questions about COVID-19
- › When will I receive my order?
- › Do you ship to a P.O. Box?
- › Can I use my discount code with other discounts?
- › Frequently asked questions for the delivery
- › How do I place an order?
- › Are duties and taxes included in the price?
- › Why have I not received an order confirmation email?
- › Was my order successful?
- › I am missing products from my order - what do I do?
- › I haven't received my package - what do I do?
- › Do I need to be home when the package arrives?
- › Do you deliver during the weekends?
- › My order is a gift; can you remove the invoice from the package?
- › Are there any shipping costs when placing an order?
- › How do I track my order?
- › Where are your products shipped from?
- › Can I change my delivery address?
- › How do I change/cancel my order?
- › The order is a gift, do you giftwrap?
- › I have a discount code, how can I apply it to my order?
- › My discount code does not work - what should I do?