Upon receiving your order, you have 60 days to return it. You can easily return your order by clicking on the following link:
You can log in by using your order number and email address.
- Exchanges are not possible
- The products must be returned in the same condition as you have received it
- Watches must not be activated and earrings must not have been worn
- Please also note that personalized items cannot be returned
Returning an order from the Netherlands or Germany will be free of charge.
We will send you a notification by email when we receive your return and when we have processed it. Please allow up to 14 days for your return to be processed.
How do I use the Selfpost option?
If you choose the "Selfpost" option, note that the provided label is not pre-paid and should not be scanned by the courier of your choosing. The label needs to be applied to the return parcel and will simply note our return address.
You can then check directly with any local carrier to arrange the shipment of your order back to our warehouse.
While you are free to choose the most convenient option for you, we still strongly advise picking a tracked shipping method to avoid issues in case the return is lost in transit.
Statutory right of withdrawal
The buyer has the statutory right to withdraw from the agreement and to return the ordered product during a trial period of 14 days after having received the product, without having to state a reason for the withdrawal (the statutory right of withdrawal).
The buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. The right of withdrawal does not apply to customized products.
Please note that: in case the product was delivered in a damaged or incomplete state, the buyer has the obligation to inform Rosefield Support Team thereof and await further instructions (see art. 6.2. and 6.3).
The buyer is responsible for the return shipment of the product and bears all the risks related to the return shipment. Rosefield advises the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example, in case no valid signature can be shown by the carrier), the buyer then has the option to hold the carrier liable. The buyer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.
The shipment costs of a return shipment within the trial period are borne by the buyer (not applicable to orders from Netherlands and Germany).
In case all the conditions applicable to the statutory right of withdrawal are met, Rosefield will credit the buyer within 14 days after receiving the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the buyer used to pay the original order.
7.2. Cancellation form
To meet the cancellation deadline, the buyer must send a statement concerning his/her exercise of the right to cancel before the cancellation period has expired.
To exercise the statutory right to cancel the buyer must inform Rosefield by contacting Support Team in one of the following ways:
- by regular mail:
Rosefield Watches B.V.
H.J.E. Wenckebachweg 133,
1096 AM Amsterdam, The Netherlands.
The buyer can use the cancellation form below (the buyer may use this form but is not obliged to do so).
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
ordered on (*)/
received on (*)
name of customer(s)
address of customer(s)
signature of customer (s) (only if this form is notified on paper),
(*) Delete as appropriate