Upon receiving your order, you have 60 days to return it. Please be aware that the product and the packaging must be in the same condition in which you have received it in. Labels and plastic protection films must still be attached and the watch must be inactivated (the plastic stopper attached onto the crown). The products must be unused and in their original packaging. It is not possible to exchange items.
If you wish to return your order, simply click the link below and follow the instructions:
Returns for orders from Germany and the Netherlands are free. For other countries, return costs will be applicable.
We will send you a notification by email when we receive your return and when we have processed it. Please allow up to 14 days for your return to be processed.
Rosefield cannot guarantee refunds for parcels that are returned outside of our return portal. If you experience issues registering your return, please contact our customer service.
Should you have any questions or enquiries regarding your return, you are more than welcome to reach out to us via live-chat or our contact form.
Please note that we do not accept returns of personalized collections as they are excluded from the statutory right of withdrawal.
Statutory right of withdrawal
The buyer has the statutory right to withdraw from the agreement and to return the ordered product during a trial period of 14 days after having received the product, without having to state a reason for the withdrawal (the statutory right of withdrawal).
The buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. The right of withdrawal does not apply to customized products (i.e. Rosey).
Please note that: in case the product was delivered in a damaged or incomplete state, the buyer has the obligation to inform Rosefield Support Team thereof and await further instructions (see art. 6.2. and 6.3).
The buyer is responsible for the return shipment of the product and bears all the risks related to the return shipment. Rosefield advises the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example, in case no valid signature can be shown by the carrier), the buyer then has the option to hold the carrier liable. The buyer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.
The shipment costs of a return shipment within the trial period are borne by the buyer (not applicable to orders from Netherlands and Germany).
In case all the conditions applicable to the statutory right of withdrawal are met, Rosefield will credit the buyer within 14 days after receiving the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the buyer used to pay the original order.
7.2. Cancellation form
To meet the cancellation deadline, the buyer must send a statement concerning his/her exercise of the right to cancel before the cancellation period has expired.
To exercise the statutory right to cancel the buyer must inform Rosefield by contacting Support Team in one of the following ways:
- by regular mail:
Rosefield Watches B.V.
H.J.E. Wenckebachweg 133,
1096 AM Amsterdam, The Netherlands.
The buyer can use the cancellation form below (the buyer may use this form but is not obliged to do so).
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
ordered on (*)/
received on (*)
name of customer(s)
address of customer(s)
signature of customer (s) (only if this form is notified on paper),
(*) Delete as appropriate