Please submit a request via live-chat or this contact form, please include your proof of purchase, a description of the issue, photos, and we will get back to you with further instructions. The legal warranty applies without prejudice to this additional warranty offered. Was this article helpful? Related articles How can I make a warranty claim? How long is the warranty valid for and what does it cover? What is your return policy and how do I return my order? What is my ring size?