If you have received a damaged or defect watch, please submit a request via live-chat or this contact form with your order number, a description and photos of the defect. If the defect is covered by the warranty, we will provide you with further instructions. Was this article helpful? Related articles What is your return policy and how do I return my order? I received the wrong product/size what do I do? How do I get my Rosefield product repaired? How can I make a warranty claim? How long is the warranty valid for and what does it cover?