- › Questions about COVID-19
- › When will I receive my order?
- › Do you ship to a P.O. Box?
- › Can I use my discount code with other discounts?
- › Frequently asked questions for the delivery
- › How do I place an order?
- › Why have I not received an order confirmation email?
- › Was my order successful?
- › I am missing products from my order - what do I do?
- › I haven't received my package - what do I do?
- › Are duties and taxes included in the price?
- › Do I need to be home when the package arrives?
- › Do you deliver during the weekends?
- › My order is a gift; can you remove the invoice from the package?
- › Are there any shipping costs when placing an order?
- › How do I track my order?
- › Where are your products shipped from?
- › Can I change my delivery address?
- › How do I change/cancel my order?
- › The order is a gift, do you giftwrap?
- › I have a discount code, how can I apply it to my order?
- › My discount code does not work - what should I do?
Need help? Contact us
We always aim to respond in 24 hours but it is possible that it takes more time in certain cases.
At Rosefield we handle customer care enquiries mainly by email, chat or social media. If you wish to be called please leave your phone number and we are happy to give you a call.
You can reach us Monday to Friday: 09:00 - 18:00 CEST