If the tracking link states that your order has been delivered, but in fact it hasn't, please contact us over our live chat or submit a request below and we will assist you. Please state your order number, full name and your tracking number. We will then start an investigation with our shipping carrier and keep you updated during the process. Please be aware that we are required to wait for the outcome of the investigation before we can reship or refund your order. We kindly request your patience.