Upon receiving your order, you have 60 days to return it. Please be aware that the product and the packaging must be in the same condition in which you have received it in. Labels and plastic protection films must still be attached and the watch must be inactivated (the plastic stopper attached onto the crown). The products must be unused and in their original packaging.
Please also note that we charge a return fee for certain countries (up to €10,- inside the EU and up to €25,- for the rest of the world).
Please note that we do not accept returns of customised ROSEY jewellery or earrings for hygiene reasons.
If you wish to return your order, please fill out the return form included in the original package. Place merchandise and returns form in the package and send it back to us with the provided return label. At last, drop off the package at your nearest DPD Drop Off Center.
Rest of the world
If you wish to return your order, please send an email to firstname.lastname@example.org for further instructions.
We will send you a notification by email when we receive your return and when we have processed it. Please allow up 14 days for your return to be processed.
Should you have any questions or enquiries regarding your return, you are more than welcome to send us an email to email@example.com