Hi, How can we help?
- How can I clean the jewelry?
- How can I take care of my jewelry?
- How can I adjust the length of a mesh strap from the Mercer & the Tribeca collection?
- How can I adjust the length of a stainless steel strap from the Upper East Side collection?
- What material is the jewellery made from?
- Do the watches contain Nickel?
Warranty & Repair
- How long is the warranty valid for the jewelry and how do I proceed with the inquiry?
- There is a crack in the glass - is this covered by the warranty?
- How do I get my Rosefield product repaired?
- How long is the warranty valid for the watches and what does it cover?
- How can I claim using the warranty?
- I have signed up for the ambassador program, but I have not heard back yet, what should I do?
- What special offers do you have?
- I want to collaborate with Rosefield - what do I do?
- Why should I purchase from an authorised retailer?
- Where can I find an authorised retailer near me?
- I want to be an authorised retailer / distributor – who do I contact?
Most common questions
Please see our FAQ’s below, to find the answer you are looking for.